Terms of Service: Refund and Cancellation Policy
Introduction
Welcome to Novex Studio (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our services. By engaging our services, you agree to comply with and be bound by these Terms.
Services
Novex Studio provides [SMM, SEO, GMB Optimization, Brading, Web Dev/Design ]. Detailed descriptions of our services can be found on our website at https://novexstudio.com/services/.
Payment Terms
Clients are required to make full payment upon agreeing to engage our services. Payment confirms your commitment to the project and allows us to allocate the necessary resources to meet your requirements.
Cancellation and Refund Policy
We understand that circumstances may change, and you may need to cancel our services. Our cancellation and refund policy is as follows:
- Cancellation Within 2 Days: If you decide to cancel our services within 2 days (48 hours) of making the payment, you are eligible for a full refund.
- Cancellation After 2 Days: Cancellations made after the initial 2-day period are not eligible for a refund. This policy is in place due to the allocation of resources and time committed to your project.
How to Request a Cancellation and Refund
To initiate a cancellation and request a refund within the eligible period:
- Contact Us: Send an email to our support team at info@novextudio.com with the subject line “Service Cancellation Request”.
- Include Details: In your email, please provide your full name, contact information, the date of payment, and a brief explanation for the cancellation.
- Processing Time: Upon receiving your cancellation request, we will process your refund within 7 business days. Refunds will be issued to the original method of payment.
Exceptions
No refunds will be provided for services that have been completed or where substantial work has already commenced, regardless of the cancellation period.
Changes to This Policy
Novex Studio reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
- Email: info@novextudio.com
- Phone: +1 302-219-3149
- Address: 1111B S Governors Ave, STE 26220, Dover, DE 19904 US
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy.